03-02-2021, 07:50 PM
Ruger customer service story-good one
Subscribing to the line of thought that the best caliber for self-defense is the one you have with you, I bought an LCPII in .380 from Ruger about 5 years ago. Nice and small, carries easy in my front pocket in the little holster that came with it. Couple of months after I bought it, I started getting stovepiping every other magazine. A call to Ruger, shipped it to them and I was back in business after replacing the barrel which includes the loading ramp. No charge.
About a month ago, I started seeing the same thing, with it jamming on a spent cartridge. Different magazines, and polishing the ramp didn't do anything.
This was after however many rounds-I averaged 1-2 x a month at the range, where I'd put a 50 round box through it (Ah, the good old days).
So another call to Ruger; about 2 days later, I got an authorization number and shipping label emailed to me. Packed it up, and FedEx'ed it up the road to Mayodan, NC. Per FedEx it was dropped off on a Friday afternoon. By the following Monday evening, I got another FedEx email that they were notified to do a pick up. Two days later, I had a functioning gun back in my hand with a note from Ruger saying barrel and extractor were replaced. Only cost to me was driving to FedEx. Ruger does excellent customer service.
Subscribing to the line of thought that the best caliber for self-defense is the one you have with you, I bought an LCPII in .380 from Ruger about 5 years ago. Nice and small, carries easy in my front pocket in the little holster that came with it. Couple of months after I bought it, I started getting stovepiping every other magazine. A call to Ruger, shipped it to them and I was back in business after replacing the barrel which includes the loading ramp. No charge.
About a month ago, I started seeing the same thing, with it jamming on a spent cartridge. Different magazines, and polishing the ramp didn't do anything.
This was after however many rounds-I averaged 1-2 x a month at the range, where I'd put a 50 round box through it (Ah, the good old days).
So another call to Ruger; about 2 days later, I got an authorization number and shipping label emailed to me. Packed it up, and FedEx'ed it up the road to Mayodan, NC. Per FedEx it was dropped off on a Friday afternoon. By the following Monday evening, I got another FedEx email that they were notified to do a pick up. Two days later, I had a functioning gun back in my hand with a note from Ruger saying barrel and extractor were replaced. Only cost to me was driving to FedEx. Ruger does excellent customer service.